Returns & Exchanges
FOR ANY RETURN OR EXCHANGE INCASE OF CLAIM FOR DAMAGED PRODUCT, WE WILL NEED A UNBOXING VIDEO OF THE PRODUCT. WITHOUT THE UNBOXING VIDEO, NO REFUND OR EXCHANGE WILL BE PROVIDED. THIS IS DUE TO FALSE CLAIMS MADE BY PEOPLE.
Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining store credit only, please be aware that we can only replace it for the same product, subject to availability. Our team offers free returns for broken items within the 7 day exchange period. Where possible, we will offer to repair faulty items. If you are not satisfied with a product that you have purchased on the Zeeya Luxury Jewellery website, please email us at firstname.lastname@example.org, and return the item at your cost by courier within 7 days.
How to return
To return an item, please email us at email@example.com. We are not liable for any damages caused to the product during transit. Please note that all products on sale or using any discount code, are non refundable/exchangable. The offer coupon is only valid once, and doesn’t apply on the exchange of any product. We offer free returns within 7 days for products that are received broken. After 7 days, returns maybe charged for broken items. All returns will be given store credit only. Please note – store credit is valid for 6 months from issue date.
Items should be returned new, unused, and with all Zeeya Luxury Jewellery packaging and tags still attached. Returns that are damaged, or altered may not be accepted and may be sent back to the customer.
We have made every effort to display as accurately as possible the colors of our products that appear on Zeeya Luxury Jewellery website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.